Job Description

The Pfister Hotel Guest Service RepresentativeDo you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister Hotel is looking for an individual to be a part of our team and continue its iconic legacy.Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.What you will be doingWarmly welcome guests upon arrival and departure, providing exceptional service while assisting with luggage, directions, and hotel information to create a memorable first and last impression.Escort guests to their rooms, explain hotel amenities and services, and ensure a seamless and personalized arrival experience.Assist with transportation needs, including coordinating valet services, arranging taxis or rideshare transportation, and providing local recommendations and concierge-style support.Maintain the cleanliness, organization, and professional appearance of lobby, entrance, and guest service areas while upholding The Pfister Hotel's luxury hospitality standards.Respond promptly to guest requests and collaborate with Front Desk, Concierge, and Valet teams to ensure an outstanding guest experience and resolve concerns efficiently.Position RequirementsDemonstrated commitment to providing exceptional guest service with a professional, friendly, and hospitality-focused demeanor.Strong verbal communication and interpersonal skills with the ability to interact effectively with guests, associates, and business partners.Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds and perform physically demanding tasks throughout the shift.Ability to stand, walk, bend, reach, and work both indoors and outdoors for extended periods in varying weather conditions.Flexible schedule availability, including mornings, evenings, weekends, holidays, and special events as required in a 24/7 luxury hotel environment.What's in it for youCompetitive Pay, Early Wage Access, and Paid Time OffDiscounted On-Site Self-Parking401(k) employer matchAccess to Employee Assistance ProgramsCareer growth opportunities, with the ability to transfer between properties while maintaining service longevity.Complimentary, well-balanced meal every shift.Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus TheatersHealth and Benefit packages are available for full-time associatesJob Type: Part Time, HourlyPay Rate: $13.93About UsA division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.The Pfister Hotel is an Equal Opportunity Employer.

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