Job Description

Overview

Town and Country Resort San Diego CA

Town and Country Resort is looking for a Loss Prevention Supervisor to help create a safe secure and welcoming environment for our Team Members guests and property.

This is a hands-on leadership role for someone who is comfortable being visible throughout the resort responding to incidents supporting the Loss Prevention team and working closely with hotel leadership and other departments. Starting rate $25 per hour. #towncountrySD

Responsibilities

What Youll Do

• Supervise and support Loss Prevention Officers during assigned shifts.
• Maintain a visible presence throughout the resort including guest areas back-of-house areas parking areas and meeting spaces.
• Respond promptly and professionally to guest Team Member and property-related incidents.
• Conduct and document investigations involving theft property damage safety concerns accidents disturbances and other incidents.
• Prepare accurate and timely incident reports and maintain appropriate documentation.
• Monitor security systems access points CCTV alarms and other Loss Prevention equipment.
• Assist with emergency response procedures including fire/life safety situations and other emergencies.
• Work closely with hotel leadership People Services Engineering Front Office Housekeeping and other departments when security or safety concerns arise.
• Assist with investigations involving Team Members while maintaining appropriate confidentiality.
• Monitor resort activity and identify potential safety security or loss-prevention concerns.
• Support the implementation and enforcement of resort safety and security procedures.
• Assist with training Loss Prevention Officers and other Team Members on safety security and emergency procedures.
• Provide direction and support during large meetings conventions special events and high-occupancy periods.
• Conduct regular patrols and security checks of the property.
• Respond appropriately to situations involving disruptive behavior unauthorized access suspicious activity or other potential threats.
• Complete shift logs reports inspections and other required documentation.
• Perform other duties as assigned.

Qualifications

What Were Looking For

• Previous experience in hotel security loss prevention public safety or a related field.
• Previous supervisory or leadership experience preferred.
• Strong observation communication and problem-solving skills.
• Ability to remain calm and professional during emergencies or challenging situations.
• Good judgment and the ability to handle sensitive information appropriately.
• Ability to write clear accurate and objective reports.
• Comfortable interacting with guests Team Members leaders vendors and emergency personnel.
• Ability to work independently while also functioning as part of a team.
• Ability to prioritize multiple situations in a busy resort environment.
• Basic computer skills and the ability to learn security and hotel systems.
• CPR/First Aid certification or the ability to obtain certification is preferred.
• Ability to work a flexible schedule including evenings weekends holidays and overnight shifts as needed.

Physical Requirements

This position requires regular walking and standing throughout the resort and may require responding quickly to different areas of the property. The position may also involve sitting bending reaching climbing stairs and occasionally assisting with emergency situations.

Why Join Town and Country

At Town and Country Resort no two days are exactly alike. Our 671-room resort extensive meeting and event space restaurants bars pools and year-round activity create an environment where Loss Prevention plays an important role in keeping the entire property running safely and smoothly.

If you are someone who pays attention to the details stays calm under pressure and enjoys being part of a team wed like to meet you.

Come grow your career at Town and Country Resort.

Required Experience:

Manager

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